Thank you for visiting our website (“Site”). Wellness Worldwide S.A (“WW” or the “Company”) is committed to treating the personal and corporate information of our Site users, customers, and vendors with respect and sensitivity.
Region specific provisions. Certain provisions of this Policy, which are clearly labelled, apply only to users who are citizens or residents of particular regions (e.g., the EU or Switzerland). Otherwise, the Policy applies to all users of our Services, regardless of location.
Children. The Services of Wellness Worldwide, S.A are not directed to children. If you become aware that a child (based on the jurisdiction where the child lives, which in Switzerland means someone under the age of 12) has provided us with Personal data without parental consent, contact us at the location identified below in the Contact Us section.
We collect personal information that you enter on our Site or otherwise volunteer to us when you contact us to, among other things, make purchases, request information, or register for or attend our programs. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
|Identifiers||IdentifiersName, address, email, phone, social security number, driver’s license|
|Other Data||Other DataFinancial information, medical information, health insurance information|
|Protected Classes||Race, gender, sexual orientation, religion|
|Commercial Information||Commercial InformationRecords of personal property, purchasing or consuming histories or tendencies|
|Internet Activity||Browsing history, search history, IP address, website interactions|
|Geolocation Data||GPS coordinates, location history|
|Sensory Data||Audio, electronic, visual, thermal, olfactory|
|Professional Data||CV, resume, employment history|
|Education Data||Educational background, grades, scores|
|Inferences||Drawn the above categories, such as preferences, characteristics, attitudes, predispositions, abilities, aptitudes, intelligence, psychological traits|
For purposes of this Policy, “Personal Information” means information (whether stored electronically or in paper-based filing systems) relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal Information comprises the categories of Personal Information defined by the GDPR, which includes:
The examples given in this table are not meant to provide an exhaustive list, but are examples of the kinds of data included in each category. WW does not collect Personal Information in every one of these categories, and we identify below which categories we collect.
WW collects only that Personal Information that is relevant for the purposes for which the data is requested. WW does not use your Personal Information in any way that is incompatible with the purposes for which it was collected or for which you have consented.
When you contact us through our Site, or by corresponding with us by phone, e-mail, or otherwise, or attend an WW event, we may collect Personal Information including:
•Identifiers : name, address, email, and phone; for current or prospective affiliates, suppliers, and subcontractors, personal information such as social security number, or other relevant information, as applicable
•Other Data : credit card and account information collected when you purchase products or services; medical and health data (e.g., as necessary when participating in some of our programs); self-assessment data and results, such as information you input when taking self-assessment quizzes, and the like;
•Protected classes : gender, sexual orientation, self-assessment data and results (i.e., information you input when taking self-assessment quizzes, and registering for seminars);
•Professional Data : for those considering careers with WW, professional data and education information such as resumé or C.V., salary history, education history, citizenship information, and position sought, as applicable. When considering an individual for employment, additional Personal Information may be collected.
•Education Information : as needed for participation in programs;
•Inferences : Personal information about your goals and aspirations for our products, services, and programs, or inferences derived from that information.
•We do not collect or receive Biometric Information or Sensory Data.
•Internet Activity : When you visit our Site, our web server automatically collects and stores the following information:
•The Internet protocol (IP) address used to connect your computer to the Internet, referring website address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
•Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages on our Site you viewed; page response times, download errors, duration of page visits, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number;
This is information we receive about you from third parties who operate other Sites or services we use in order to provide our products and services to you. We work closely with third parties, including, for example, business partners, promoters, affiliates, and sub-contractors in technical, payment and delivery services, advertising networks, marketing analytics providers, promotions, and search information providers. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
WW would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request WW for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that WW correct any information you believe is inaccurate. You also have the right to request WW to complete the information you believe is incomplete.
The right to erasure – You have the right to request that WW erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that WW restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
write to us: [email protected]
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – WW uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – WW uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. WW sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
WW will use this information:
•to provide you with the Services that you request from us;
•to carry out our obligations arising from any contracts entered into between you and us, or between you and our promoters, affiliates, or distributors;
•to contact you in the future to provide you with information about other products and services we offer, or that are offered by our affiliates or third party vendors;
•to notify you about changes to our Services;
•to comply with applicable laws and regulations;
•to assess your suitability for participation in our programs, and to determine additional WW materials, services, or events to recommend and market to you;
•for training purposes, quality assurance, and to record details about the products and services you order from us;
•to make inquiries about you for credit reference purposes;
•to perform data analyses (including anonymization and aggregation of Personal Information);
•for prospective employees/practitioners/service providers, to respond to and process your job application and CV.
WW will use this information:
•to provide targeted advertising and marketing services;
•to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes;
•to improve our site to ensure that content is presented in the most effective manner for you and for your devices;
•as part of our efforts to keep our site safe and secure.
WW will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
WELLNESS WORLDWIDE S.A. does not sell your Personal Information to any third parties. To provide the Services, we sometimes disclose Personal Information to service providers for business purposes. Sometimes we disclose your Personal Information to those third parties, and they sometimes collect your Personal Information in the first instance and provide it to us.
Our service providers are contractually obligated to comply with all applicable laws (e.g., the GDPR), and all such third parties use your Personal Information only on behalf of WELLNESS WORLDWIDE S.A. and under the instructions of WELLNESS WORLDWIDE S.A. on how your information may be used and processed. WW takes reasonable steps to ensure these third parties use your Personal Information only for the purposes for which they have been engaged by WW, that they do not share or sell your Personal Information to anyone else.
By enjoying our Services and sharing your Personal Information, you agree that we have the right to share the categories of Personal Information we collect, as identified above for the following business purposes:
•Sales – for the purpose of fulfilling requests from you to purchase goods and services from our Site or at our events;
•Targeted advertising – to provide advertising of WW’s programs and services on other Sites and platforms;
•Marketing – for the purpose of direct marketing of goods and services offered by WW and our affiliates that you may be interested in;
•Self-Assessment testing – for administering and providing self-assessment testing services,
•Cloud services – for provision of cloud storage services;
•Contractual performance – for the performance of any contract we enter into with you, or they enter with you on behalf of WW;
•Web analytics — analytics and search engine service providers that assist us in the improvement and optimization of our site;
•Medical assessment – for the analysis of medical and health information you submit to determine if you are an appropriate participant in our programs.
We may also disclose your personal information to third parties in the following circumstances:
•In the event that we sell or buy any business or assets, in which case we will disclose your Personal Information to the prospective seller or buyer of such business or assets as part of the purchase, transfer, or sale of services or assets;
•If we sell all or substantially all of our assets to a third party, in which case personal information about our customers will be one of the transferred assets;
Whenever we share information with third parties, we will take steps to ensure that the third parties put in place adequate measures to safeguard your Personal Information, and they will be required to use any Personal Information for only the intended purpose for which it was shared.
WW uses reasonable and appropriate measures to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing undertaken and the nature of the Personal Information we collect.
We will keep your personal data for as long as we need it, or as otherwise prescribed by law, for the purposes set out above. This period will vary depending on your interactions with us. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim.
You may unsubscribe from any of our online e-mail updates and marketing by following the unsubscribe instructions in the body of any e-mail message we have sent to you. We will take commercially reasonable steps to implement your unsubscribe requests promptly, but you may still receive promotional information form us by mail for up to 60 days, and up to 10 days for e-mail. You may also continue to receive information from those third parties to whom we have previously disclosed your Personal Information.
Please note that when you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
“Controller” means WW which is the organization that determines the purposes for which, and the manner in which, any Personal Information is Processed and used in its business.
“Processor” means any Person Processing Personal Information.
“Person” means a natural person, corporation, association, organization, partnership, or other legal entity.
“Processing” is any activity that involves use of the Personal Information. It includes, without limitation, obtaining, recording or holding the Personal Information, or carrying out any operation or set of operations on the Personal Information including organizing, amending, retrieving, using, disclosing, erasing or destroying it. Processing also includes transferring Personal Information to third parties.
In order to comply with the GDPR, we are required to set out the legal basis for the processing of your Personal Information. In accordance with the purposes for which we collect and use your Personal Information, as set out above, the legal basis for processing your Personal Information will typically be one of the following:
•our own legitimate business interests, or the legitimate business interests of our third party partners, promoters, affiliates, distributors, suppliers, vendors, and subcontractors, such as, for example, providing direct marketing to our customers of our products and services that we think would be of interest, permitting prospective employees/practitioners/service providers to search and apply for job opportunities, handling inquiries from our promoters, affiliates, distributors, vendors, and customers, or other instances where we have carried out a legitimate interests assessment and have established an existing legitimate interest;
•the performance of a contract that we have in place with you;
•your consent where appropriate; or
•compliance with our legal obligations, including to meet national security or law enforcement requirements.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
In some cases, there is a legal requirement to keep Personal Information for a minimum period of time. Except in those circumstances, we do not keep your Personal Information for any longer than is necessary for the purposes for which the Personal Information was collected or for which it is to be further processed.
Subject to certain exceptions, you have the following rights with respect to your Personal Information:
•To receive or access a copy of the Personal Information that we hold about you;
•To request that any inaccurate or incomplete Personal Information be corrected or supplemented;
•To have your Personal Information erased, unless we have a legitimate reason to retain the Personal Information (such as if we are required to do so for legal reasons); and
•To ask us not to process your Personal Information for a particular purpose, including for marketing.
All of these rights are subject to certain conditions and exemptions. For example, WW will not be obligated to erase your Personal Information if we need to retain it to protect ourselves in the event of a legal claim.
To exercise any of these rights, please submit a written request to us using the contact information set forth below. WW reserves the right to charge a fee in dealing with such a request as permitted by applicable law and regulations. You may also opt out of receiving additional marketing information by using the unsubscribe feature in any marketing email we send you.